Email/Chat Support Specialist Job at NITEX, New York, NY

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  • NITEX
  • New York, NY

Job Description

This is a remote position.

Join our dynamic team at Nitex, a leading company in the Apparel & Fashion industry, as an Email/Chat Support Specialist. In this role, you will be responsible for providing excellent customer service through email and chat channels. If you have a passion for fashion and enjoy helping customers, then this is the perfect opportunity for you.

Location: United States (Remote)

Responsibilities:

  • Respond to customer inquiries and provide solutions via email and chat
  • Assist customers with product information, order status, and returns
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with other departments to ensure customer satisfaction
  • Maintain accurate records of customer interactions

Qualifications:

  • 1+ years of experience in customer service or support role
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills
  • Knowledge of Apparel & Fashion industry preferred

If you are a team player with a positive attitude and a passion for helping customers, then we want to hear from you. Apply now to join the Nitex team!


Requirements

  • 1+ years of experience in customer service or support role
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills
  • Knowledge of Apparel & Fashion industry preferred

Benefits

Benefits:

• Competitive salary.

• Comprehensive benefits package including medical, dental, and vision.

• Paid time off and holidays.

• Professional development and training opportunities.



Job Tags

Full time,

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