WIC Communications Specialist Job at MOUNTAIN PARK HEALTH CENTER, Phoenix, AZ

Q2k2amFkRWptbnl5QVRLeXF1ZndlU1VVRHc9PQ==
  • MOUNTAIN PARK HEALTH CENTER
  • Phoenix, AZ

Job Description

The WIC Communications Specialist is the first point of contact for the patients, the public, and other entities communicating with Mountain Park Health Center. The WIC Communications Specialist is responsible for answering contacts from inbound phone calls, text messages, and chat and documenting those contacts using the appropriate computer systems. Additionally assists supervisor in day-to-day administrative work.

Essential Functions

  • Receives and processes multiple incoming contacts using Talk Desk software.
  • Sets patient appointments to meet with a WIC Nutritionist or Registered Dietician at an appropriate clinic location in accordance with WIC department requirements.
  • Assists new patients in registering with Mountain Park Health Center WIC.
  • Verifies patient demographics and insurance information, and updates changes as needed.
  • Cancels/reschedules appointments as requested by patients. Updates appointment schedules through computer systems
  • Observes and respects the confidentiality of patient, visitor, and employee information.
  • Maintains collaborative relationships with participants and WIC staff to identify additional ways to serve potential and current participants.
  • Maintains regular and predictable attendance.
  • Performs other duties as required.

Position Qualifications

Minimum Qualifications:

  • High school diploma, E.D. or equivalent.
  • 6 (six) months or more of call center or front office health care
  • 6 (six) months or more customer service experience.

Preferred Qualifications:

  • WIC program experience.
  • Bilingual (English/Spanish).

Job Tags

Similar Jobs

Questco Companies

Payroll Specialist Job at Questco Companies

 ...About The Role Explore an exciting job opportunity as a Payroll Specialist within our dynamic Customer Care Organization. In this...  ..., certifications, system, and industry expertise, and offers a remote work stipend, annual bonus potential, and opportunity for annual... 

A-Core Concrete Specialists

Heavy Haul Truck Driver Job at A-Core Concrete Specialists

 ...take a leap in the right direction and be a part of the A-Core team JOIN US TODAY! Job Description: Experienced heavy haul truck driver, to operate roll off trucks, 10-wheelers, end dumps, transport truck with lowboy, etc. Duties to include performing daily pre... 

W.C Acquisitions Inc

B2B Sales Representative Job at W.C Acquisitions Inc

 ...Rouge area. Whether youre a college student, recent graduate, or simply ready for a new challenge, this role offers hands-on experience in sales, client relations, and business developmentwith the potential to earn strong weekly commissions and grow professionally... 

Dress A Med

Dress A Med - Fashion Marketing & Advertising - Paid Internship Job at Dress A Med

 ...you are still eligible to apply. --- Dress A Med ( LLC., a leading global brand in medical apparel based in Los Angeles, is seeking PAID interns. The Dress A Med Studio internship is a significant opportunity to learn while providing assistance to the Creative... 

TEIS Early Intervention Provider

Occupational Therapist Job at TEIS Early Intervention Provider

 ...We're looking for full or part time Early Intervention Therapists with a passion for educating families and helping children thrive, with...  ...family-friendly therapy into children's everyday routines. Local travel for in-home Early Intervention Services. Requirements...