Tier I Tech Support Specialist / IT Customer Service Specialist - ITCSS Job at NavitsPartners, Allentown, NJ

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  • NavitsPartners
  • Allentown, NJ

Job Description

Job Title: Tier I Tech Support Specialist / IT Customer Service Specialist

Duration: 12+ Months (Potential for Full-Time Conversion)

Location: Belvidere, NJ, United States (Onsite)

Job Description:
We are seeking a motivated and experienced Tier I Tech Support Specialist / IT Customer Service Specialist to join our team on a long-term contract with the potential for full-time conversion. This role is ideal for a tech-savvy professional with a strong customer service orientation and a hands-on approach to IT support.

Key Responsibilities:

  • Provide first-level support for desktop applications and hardware, including installation, troubleshooting, and issue resolution.

  • Set up and dismantle computer equipment, including PCs and presentation systems.

  • Utilize a ticketing system to log, update, and manage support requests in a timely manner.

  • Collaborate with internal teams to resolve issues and ensure user satisfaction.

  • Maintain a high level of professionalism and communicate effectively with users at all levels across the organization.

Qualifications:

  • Minimum of 2 years of relevant IT support or help desk experience.

  • Strong working knowledge of Microsoft Office Suite.

  • Familiarity with Windows 10 operating systems.

  • Experience with Avaya phone systems is a plus.

  • Excellent verbal and written communication skills.

  • Ability to thrive in a fast-paced and dynamic environment.

Job Tags

Full time, Contract work,

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