Technical Support Specialist Job at Adept Consulting Services Inc, Remote

RHlDc2I5RWhtMzI3QkRHNnArUDhmaU1Z
  • Adept Consulting Services Inc
  • Remote

Job Description

The Technical Support Specialist will interact with website events and customer issues in an intuitive, problem-solving manner. You will be responsible for monitoring the availability of 24/7 applications and responding to alerts by either resolving issues or escalating them to the appropriate level in real-time. Expertise is needed to support mobile devices as well as desktops and laptops. We are looking to fill 1 full-time employee for our 3rd shift, and you will be on-call 1 weekend per month, which will accrue PTO. This position requires a tech-savvy person who can predict potential issues and is looking for a career opportunity that is challenging.

You will be working with a large team that is responsible for architecting, building, testing, and supporting the site. You may be involved in assisting with some of these efforts. PA state government or other government experience is helpful. This position is associated with a long-term contract with excellent career-building opportunities.

This is a work-from-home position. Must be dependable with a proven ability to work without direct supervision. You must reside in the United States.

Laptop & communication tools will be provided.

Requirements

· Website monitoring includes analyzing notifications and alerts for escalation, supporting real-time and scheduled events, and ensuring all automated communications are distributed without error.

· Provide support communications for customer issues.

· Interface with team leadership to understand daily / weekly roles and responsibilities and provide status updates on all activities daily.

· Performs quality assurance (testing) procedures to ensure error-free working products and applications.

· Evaluation and analysis of digital program performance and preparation of standardized analytical reports for internal and external purposes.

Job Requirements:

· Ability to handle multiple tasks with changing priorities.

· Ability to work in a fast-paced, deadline-oriented environment.

· Shift schedule will be non-traditional working hours, including one weekend a month.

· Ability to work independently to complete required tasks without direct support or supervision.

· Understands basic user experience/information architecture.

· Understanding of website technologies (HTML, CSS, JavaScript).

· Content Management System (CMS) Experience preferred.

· Ability to think critically to solve problems on the fly.

· Strong analytical, prioritizing, interpersonal, problem-solving skills.

A clear criminal background is necessary.

U.S. permanent residency is required.

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
  • STD/LTD
  • Accidental Dismemberment

Job Tags

Remote job, Permanent employment, Full time, Long term contract, Shift work,

Similar Jobs

stopbuggingmenow

Data entry clerk Job at stopbuggingmenow

 ...We are looking for a Data Entry Clerk to type information into our database from paper documents. The ideal candidate will be computer...  ...skills; Knowledge of touch typing system is strongly preferred Excellent knowledge of word processing tools and spreadsheets (MS Office... 

Bertera Chrysler Jeep Dodge Ram - West Springfield

Auto Body Technician Job at Bertera Chrysler Jeep Dodge Ram - West Springfield

 ...BERTERA COLLISION CENTER is currently seeking a highly motivated body technician to join our committed to quality team. EXPERIENCE REQUIRED...  ...: Reliably commute or planning to relocate before starting work (Required) Experience: ~ Auto body repair: 1 year (Preferred)... 

Bestica

Non-Clinical - Health and Information Management - Health Information Management Technician Job at Bestica

Job Title: Health Information Tech 1 # of Positions: 1 Job Description (please include as an attachment): Contract Duration: 3 Months Shift...  ...suspension information to other departments per Health Information Management Department procedures. Maintains documentation of days on... 

ManTech

Cyber Security Engineer Job at ManTech

 ...of the following: SIEM systems, network security tools, log analysis tools, cybersecurity...  ...security incidents, and coordinate with internal and external stakeholders to ensure an effective...  ...seeking a highly skilled and motivated Cyber Detection and Response Analyst to join... 

Active Staffing Services

Bobcat Operator/ Asphalt Foreman Job at Active Staffing Services

 ...Position Summary: We are seeking a dependable and skilled Bobcat Operator / Asphalt Grade Crew Foreman to join our construction team. The ideal candidate will hold a valid CDL-A license and have experience operating skid steer (Bobcat) machinery with various attachments...