About Visory:
Visory is a hands-on technology and cybersecurity partner delivering enterprise-grade IT services, compliance support, and managed infrastructure to financial, accounting, construction, and other growing businesses.
Backed by a team of over 150 professionals, Visory combines deep industry expertise with excellent client support to keep clients secure, compliant, and running smoothly. The company empowers clients to confidently navigate digital transformation with proactive, thoughtful solutions.
Job Summary:
The Technical Service Engineer II – Managed Services Lead is responsible for ensuring customer service requests are resolved in a timely manner while achieving industry-leading customer satisfaction scores. The role is also responsible for assisting in the identification and escalation of recurring system issues. The lead role will guide the Technical Service team alongside the helpdesk manager to solve complex issues. This position will report to the Service Desk Manager.
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