Service Desk Manager Job at Rishabh RPO, Rockville, MD

Q3kycmJkRWxuSGl3QlRTL3B1YndmaVlXQ3c9PQ==
  • Rishabh RPO
  • Rockville, MD

Job Description

Title: Service Desk Manager

Location: Rockville, MD

Duration: 5 Years

Key Responsibilities:

  • Manage service desk operations, including incident management and escalations.
  • Develop and maintain SOPs and knowledge base articles.
  • Monitor service levels and ensure compliance with SLAs.
  • Provide coaching and training for service desk staff.

Qualifications:

  • ITIL Foundation and HDI Service Manager Certifications.
  • Experience managing a multi-tier service desk environment.

Job Tags

Similar Jobs

FGS LLC

Audio Visual Engineer Job at FGS LLC

Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Top Secret Required Education: High School or equivalent Salary Band - $95,000 to $110,000 Job Description: The successful candidate will support the Audiovisual...

Firkins CDJR

Automotive Technician Job at Firkins CDJR

Position: Automotive Technician Technician Sign On Bonuses and Relocation Package available. Job SummaryFirkins Chrysler, Jeep, Dodge, Ram, Mitsubishi in Bradenton, Florida is seeking Automotive Technicians to join our team. This is a full-time role that offers... 

Laramie County

Fair Office Assistant Job at Laramie County

 ...Assists with accurate input of exhibitor entries and information. Assist guests in the...  ...equipment Knowledge of basic record keeping and data-entry Skill in performing general...  ...driving record. Must be fully available during the Fair, some weekends and evenings.... 

International Pacific Halibut Commission

Biological Science Laboratory Technician Job at International Pacific Halibut Commission

 ...Biological Science Laboratory Technician Location : Seattle, WA, USA The International Pacific Halibut Commission (IPHC) is a public international organisation established by a Convention between Canada and the United States of America, providing research and stock... 

Department of Health Care Services

Long Term Care Rates Unit Chief (Hybrid Option) Job at Department of Health Care Services

 ...Job Description and Duties Why Join DHCS? The Department of Health Care Services (DHCS) is the backbone of Californias health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the...