Service Desk Manager Job at Rishabh RPO, Rockville, MD

Q3kycmJkRWxuSGl3QlRTL3B1YndmaVlXQ3c9PQ==
  • Rishabh RPO
  • Rockville, MD

Job Description

Title: Service Desk Manager

Location: Rockville, MD

Duration: 5 Years

Key Responsibilities:

  • Manage service desk operations, including incident management and escalations.
  • Develop and maintain SOPs and knowledge base articles.
  • Monitor service levels and ensure compliance with SLAs.
  • Provide coaching and training for service desk staff.

Qualifications:

  • ITIL Foundation and HDI Service Manager Certifications.
  • Experience managing a multi-tier service desk environment.

Job Tags

Similar Jobs

Overland Park Regional Medical Center

Medical Technologist Job at Overland Park Regional Medical Center

 ...Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Medical Technologist today with Overland Park Regional Medical Center.BenefitsOverland Park Regional Medical Center, offers a total rewards... 

ADP

Associate Service Delivery Processing Specialist Job at ADP

**ADP is hiring an Associate Service Delivery Processing Specialist.** In this position you will transmit, receive, confirm, and verify in a multi-platform environment various type of transmissions within established deadlines. In-depth knowledge of Main Frame, ETS, FWRL...

Beyer Volvo Cars Dulles

Used Car Technician Job at Beyer Volvo Cars Dulles

 ...needed repairs and maintenance.You will maintain and service a broad range of vehicles, including high-line imports (Volvo, Mercedes, BMW, Audi, etc.)Enjoy a HIGHLY competitive compensation package, bonus programs, superior work environment and unlimited growth... 

Snowrelic Inc

Python Developer Job at Snowrelic Inc

 ...Position: Python Developer Location: Houston , TX Roles and Responsibilities: ~ Must be able to work independently...  ...: ~ API development using Python as OOP ~ Experience in how distributed asynchronous systems work, how to design... 

Molina Healthcare

Senior Data Scientist Job at Molina Healthcare

**Job Description****Job Summary**Perform data and error analysis to improve models, and clean and validate data for uniformity and...  ....- Mentors, coaches, and provides guidance to newer data scientists.- Partner closely with business and other technology teams to...