Role: Salesforce FSL Consultant/Advisor Location: Los Angeles, CA / Remote (Travel required for few in-person discovery sessions) Duration: 12 Months Job description: Client is looking for an experienced Salesforce FSL Consultant to join our team. This role is perfect for a professional who excels at collaborating with business stakeholders to define requirements and then translating those into high-level technical designs that guide our development team. While your primary focus will be on solution design and functional analysis, you should possess a strong technical acumen, including the ability to get hands-on with Apex/LWC if specific needs arise or to better understand a technical challenge. You'll play a critical role in optimizing our existing Salesforce landscape. Your ability to bridge the gap between business needs and technical solutions will be key to our success. Key Responsibilities: Business Requirement Analysis: Lead discovery sessions and workshops with business stakeholders to deeply understand current processes, identify pain points, and define comprehensive business and functional requirements. Solution Design & Architecture: Design robust, scalable, and efficient Salesforce solutions, leveraging a combination of declarative features and identifying areas that require custom development (Apex, LWC). High-Level Technical Blueprinting: Prepare high-level technical solution designs and architectural blueprints, outlining how requirements will be met, specifying integration points, and guiding the development team. Functional & Technical Bridge: Act as the primary liaison between the business team and the Salesforce development team, ensuring clear communication and alignment throughout the project lifecycle. Hands-on Capability (as needed): While not a primary development role, be capable of getting hands-on with Salesforce configuration, Apex, or LWC to prototype solutions, assist with complex troubleshooting, or understand technical nuances when required. Service Cloud Specialization: Provide expert guidance and solutions within our highly customized Salesforce Service Cloud environment, understanding its complexities and proposing improvements. Quality Assurance & UAT Support: Collaborate with QA teams, assist in developing test cases, and support User Acceptance Testing (UAT) to ensure solutions meet all specified requirements and quality standards. Documentation: Create clear, concise, and comprehensive documentation for business requirements, functional specifications, and high-level technical designs. Best Practices & Governance: Champion Salesforce best practices for configuration, development, and data management, contributing to overall platform governance. Continuous Improvement: Stay informed on new Salesforce features, releases, and industry trends to proactively recommend solutions and enhancements. FSL Implementation: Lead the design and implementation of end-to-end Salesforce Field Service solutions, including work order management, scheduling, dispatching, inventory, and the FSL mobile app. FSL Optimization: Configure and manage the FSL scheduling and optimization engine, including the creation of complex work rules, service objectives, and scheduling policies to improve field workforce efficiency.
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