Job Description

User Experience Assurance is a new team at Stripe focused on evaluating and improving user experiences across all of Stripe’s products. This team evaluates, measures, and tracks the experience quality of Stripe’s user journeys. You will work closely with product teams to ensure that Stripe products meet or exceed our high quality bar. In addition, the UXA team works in partnership with product teams to define, maintain, and evolve essential journeys so that we capture the full set of users, roles, and tasks most important to a successful Stripe experience.

What you’ll do

As a member of the User Experience Assurance team, you will test and evaluate Stripe’s product and user journeys, identify opportunities for improvement, and partner with teams across Stripe to implement improvements. You will develop a deep understanding of Stripe’s products, users, and business in order to make high impact recommendations for improving product quality.

Responsibilities

• Identify gaps and improvement areas within specific user journeys and across Stripe’s product suite. Act as a force multiplier to assist product teams in optimizing and planning for product experience and quality improvements
• Implement comprehensive user experience evaluation strategies, ensuring thorough coverage of use cases and driving user journey evaluation and walk the store practices
• Work closely with product teams to investigate, debug and triage difficult problems and independently work towards results
• Contribute significantly to improving product quality. Ultimately enable exceptional product experiences and reinforce Stripe’s commitment to meticulous craft
• Collaborate to define and establish user experience assurance standards, methodologies, and processes to be integrated seamlessly into the product development process

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 4+ years of experience as a customer success engineer, integration engineer, solution architect, technical consultant, or product engineering role. A strong technical generalist with a coding background
• Can read, write, and understand code in multiple programming languages
• Has experience integrating Stripe or other RESTful APIs
• Experience partnering closely with engineers, designers, and business areas to build surprisingly great products
• Obsession with users, details, and building best in class solutions
• Understanding of how product quality is essential in a B2B product company with a focus in developer-led experiences
• Strong written and verbal communication skills with a talent for precise articulations of user and customer problems. You are adept at communicating technically complicated topics simply and elegantly
• Strong craft and visual design skills. You can identify how user experiences can and should be better and when they do meet a defined quality bar. You have a keen eye for subtle details whether in code or user interfaces

Preferred qualifications

• Self-starter with the ability to assess, troubleshoot and work autonomously to decompose and solve complex problems
• Ability to investigate, debug and triage difficult problems and independently work towards results
• Solid understanding of development lifecycles, testing methodologies, and QA processes
• Experience testing APIs

Hybrid work at Stripe

This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.

Pay and benefits

The annual salary range for this role in the primary location is €57,300 – €85,900. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

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