Remote Chat Support Specialist Job at WayLink Systems Corporation, New York, NY

RFNtdGJka2xuSCsxQXplNnJPSDVmU0FR
  • WayLink Systems Corporation
  • New York, NY

Job Description

WayLink Systems Corporation is seeking a detail-oriented and tech-savvy Remote Chat Support Specialist to join our customer experience team. In this role, you’ll be the first point of contact for our users, providing fast, friendly, and accurate support through live chat and messaging platforms.

What You’ll Do:

Respond to customer inquiries via live chat with professionalism and empathy

Troubleshoot product issues and guide users through solutions

Document customer interactions clearly and accurately

Escalate complex issues to the appropriate internal teams when needed

Contribute to a positive, customer-first support culture

What We’re Looking For:

1+ year of customer service or chat support experience (preferred)

Strong written communication and problem-solving skills

Ability to multitask and navigate multiple systems at once

Self-motivated and comfortable working independently in a remote setting

Familiarity with tools like Zendesk, Intercom, or similar platforms is a plus

Job Tags

Similar Jobs

The Boutique Coo

Search Engine Optimization (SEO) Specialist Job at The Boutique Coo

 ...be responsible for building, optimizing, and reporting on SEO campaigns...  ...~2+ years of experience managing SEO campaigns with a track record...  ..., etc.) and Google Analytics/Search Console ~ Deep...  ...optimize for both users and search engines ~ Ability to interpret data... 

Wyndy

Experienced nanny needed for a family in Cherry Hill, NJ. Job at Wyndy

 ...a parent is traveling. Support includes morning routines, after-school activities, and full-day care for a toddler on a flexible schedule. Available beyond the listed dates. Parent / Family Information Location: Cherry Hill, NJ 08003 Seeking: Cherry Hill Nanny... 

CEDENT

SAP Analyst :: Remote (Alpharetta, GA) Job at CEDENT

 ...Intermediate ERP experience with SAP Intermediate Microsoft Excel and Google Suite. Experience with the following tools .. CATs, PeopleSoft, SAP, Fuze tools, Jira Ticketing system. Experience with wireless cell site construction. Experience with wireless cell... 

Express Employment Professionals - Mequon

Box Truck Driver Job at Express Employment Professionals - Mequon

**Come Grow With Us! **Come join a legacy employee owned business with a generous benefits package and opportunities for career growth. Job Summary: The Driver is responsible for ensuring the safe transport and delivery of lumber and building materials to customers ...

BelovED Community & Empowerment Academy Charter Schools

School Bus Aide Job at BelovED Community & Empowerment Academy Charter Schools

 ...children on the bus during transport. Reports to : Bus Driver while on route; Transportation Support Manager Works Closely with : School Deans, Other aides, and Transportation Team Supervises : Students while on bus Job Functions & Responsibilities 1....