Job Description

POSITION SUMMARY:

The Quality Control Analyst I position is responsible for Quality Control testing and validation of CU*Answers core platform and related software applications. This position works closely with the members of both the Product and Programming teams to analyze reported software problems and new project specifications and assist in follow-up coordination, testing and validation.

The ability to apply independent judgment is critical in managing complex tasks and making decisions that directly impact the organization's success. This includes assessing situations, analyzing available information, and evaluating potential risks and benefits to determine the best course of action. The individual in this role is expected to make well-informed decisions without constant supervision, addressing challenges with confidence and ensuring alignment with organizational goals and values. This function involves balancing competing priorities, managing ambiguity, and handling urgent or sensitive matters with discretion.

ESSENTIAL JOB FUNCTIONS:

• Perform testing of new and enhanced software as assigned by Quality Control management. Document test procedures and results as required by the Software Development Life Cycle (SDLC) and CU*Answers Programming and Development Standards and Guidelines.
• Analyze problem Logs reported by clients and assist Technical Resources leadership in ensuring follow-up coordination, testing, and validation.
• Collaborate with cross-functional teams to understand product requirements and business processes.
• Gain subject matter expertise in our products and provide insights to enhance test coverage.
• Participate in project review presentations, software alpha and beta initiatives, and domain related interactions with stakeholders at all levels of our software lifecycle (frontline staff to CEOs).
• Support Documentation efforts as needed, including documenting software changes and testing procedures.
• Maintain a positive contribution as a member of the Technical Resources Team, and complete all tasks assigned by management to meet team objectives.
• Exercise extensive independent judgment to assess complex situations, analyze information, and make decisions that align with organizational goals.
• Manage multiple priorities effectively, demonstrating discretion and sound decision-making across all responsibilities.
• Perform additional duties as assigned to support organizational goals and evolving business needs.

JOB QUALIFICATIONS:

• Two-year degree in IT related field or equivalent work experience is required. Equivalent experience would be at least 1-2 years of working experience in quality control.
• Experience and comfort working with computer software; ability to learn and explore new software independently.
• Excellent verbal and written communication skills.
• Thoroughness, excellent attention to detail, and good problem-solving skills.
• Ability to work independently and initiate projects with minimal supervision.
• Ability to use discretion when dealing with sensitive or confidential data.
• Demonstrated experience in manual software testing.
• Experience with the CU*Answers core software system.
• Familiarity with credit union operations, regulation and procedures, accounting and balancing functions.
• Excellent verbal and written communication skills. 
• Ability to deal with external clients as well as internal staff.
• Excellent attention to detail and accuracy.
• Ability to use discretion when dealing with sensitive or confidential data.
• Ability to work effectively with other CU*Answers teams.
• Ability to operate telephone, photocopier, fax machines and PC workstation.
• Regular and predictable attendance.
• Embrace and adhere to the company mission and the seven cooperative principles of a cooperative.

CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.

CU*Answers offers a wide array of career opportunities ranging from software development to customer service roles. With our employee development initiatives, we focus on our employees finding a career, not just a job. CU*Answers has a proven track record of developing staff members and promoting from within. If you are ready to join a team built on the principles embedded throughout the credit union industry, check out our career opportunities today!

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