Job Description

TriTech Enterprise Systems Inc. (TriTech) is seeking an 'Operations Lead / Service Delivery Manager' to support an onsite MD State contract.  This candidate will provide leadership and be the single-point accountability for all operations, maintenance, and governance activities supporting contract.  In addition, the candidate will coordinate multi-disciplinary teams across application, cloud, security, and DevOps domains to ensure uptime, compliance, and SLA performance.

Key Responsibilities

• Lead daily operations huddles, weekly CAB participation, and monthly SLA reviews.
• Manage incident lifecycle (triage → RCA → prevention) across supported systems.
• Oversee release readiness, ORC completion, and change control compliance.
• Approve SLA dashboards, audit reports, and compliance evidence before submission.
• Present CSI findings and quarterly improvement plans to the client.
• Act as escalation authority for Sev-1/Sev-2 incidents and outage communications.
• Coordinate with OMG, SCB, CAB and PMO for governance alignment and risk tracking.
• Mentor Axseum engineers; ensure cross-training and coverage continuity.

Required Qualifications & Experience

• Bachelor’s degree in Information Technology or related discipline.
• 10+ years in IT operations, including 5+ years in service delivery or program leadership.
• Demonstrated experience managing SLA-based, multi-vendor environments.
• Deep understanding of cloud (AWS GovCloud preferred) and ITIL v4 processes.

Preferred Skills / Certifications

• PMP or ITIL v4 certification.
• AWS Solutions Architect – Associate or higher.
• Experience with Splunk, Jira, and ServiceNow.
• Strong communication and stakeholder-management skills.

TriTech is an Equal Opportunity Employer!!!

 

Job Tags

Contract work,

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