Network Specialist/Engineer I - NOC Job at JSI, Lubbock, TX

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  • JSI
  • Lubbock, TX

Job Description

Department: Broadband - Network Engineering Services

Location: Lubbock, TX

Description

We are now seeking an experienced and qualified individual to join our team as a Network Engineer I working in Lubbock, TX, as part of our NOC team. We offer a flexible and vibrant work environment, the opportunity to immediately apply theoretical knowledge to real-world networks, career growth, and advancement opportunities.

Responsibilities & Duties

  • Proactively monitor and maintain customer network infrastructure.
  • Create and manage tickets for network issues.
  • Troubleshoot network and server problems.
  • Document network configurations, processes, and troubleshooting steps.
  • Perform routine maintenance and software upgrades on customer equipment.
  • Escalate complex issues to appropriate resources.
  • Communicate technical concepts clearly and concisely.
  • Develop knowledge base solutions for common issues.
  • Work flexible shifts and participate in on-call rotation.
  • Efficiently handle incoming/outgoing calls professionally and knowledgeably.

Qualifications

Education:
  • Computer/Management Information Systems, Engineering, Computer Science, or similar bachelor’s degrees or Associates Degrees
  • Experience may be considered in lieu of a degree requiring a high school diploma or GED.
Experience:
  • Requires 0-3 years’ experience of operating, troubleshooting, and/or designing Service Provider Networks (This position is open to both entry-level and applicants with some industry experience)
Skills:
  • Ability to work in a fast-paced, team-oriented environment.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.

Additional Information

Work Schedule:
  • Full-time, non-supervisory
  • Specific shifts may vary. This role may include weekend shifts.
  • On-call required
Benefits/Compensation:

JSI offers a rewarding and challenging career at every level of the organization. We are dedicated to supporting our employees with:
  • A competitive salary and comprehensive benefits package
  • Health Insurance (Medical, Dental, Vision)
  • Retirement Plan – 401(k)
  • Paid Time Off (vacation, sick leave, and holidays)
  • Life and Disability Insurance
  • A diverse, dynamic, and engaging work environment
  • Ongoing training and educational opportunities
  • Professional growth and development initiatives
At JSI, we are committed to fostering an environment where our employees can thrive both personally and professionally.

Travel:
  • Occasional

Job Tags

Holiday work, Full time, Immediate start, Flexible hours, Shift work, Night shift, Weekend work,

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