Job Description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Night - 12 Hour (United States of America) Department: Transfer Center Commitment: Part Time - 0.75 FTE Schedule: 12-HR, Night Shift Strongly Preferred Qualifications: - EMT/Paramedic, Police, and/or Military background - Knowledge of medical terminology Allied Health Location: Stanford Health Care WHY Join Allied Health with Stanford Healthcare? Our Allied Health practitioners serve in areas including Pharmacy, Respiratory, Nutrition, Hospital Tech, Radiology, and much more. - Changing the Future of the Communications Team: The Communications Specialist plays a critical role in facilitating smooth operations at Stanford Health Care. This role directly impacts patient care processes and helps ensure the highest standards of service are maintained. Communications Specialists coordinate patient intakes and transfers, dispatch the Life Flight helicopter team, and provide essential flight following support. Allied Health team members in this role have the opportunity to: - Implement and enhance patient protocols to streamline admissions and transfers. - Collaborate with a variety of clinical teams and emergency responders during high-stakes situations, ensuring timely and accurate communications. - Work with advanced technology and systems that support air and ground transport operations, contributing to efficient patient care delivery. Be Part of a Tight-Knit Team: Our units are collaborative and supportive, providing top-tier care for patients. The Communications team, in particular, allows staff to: - Foster a sense of camaraderie through teamwork. - Engage in continuous learning and skill development, enhancing competencies relevant to both patient care and communications. - Feel supported in and outside of their roles through a strong organizational culture that values each team member's contributions. - Opportunities to Grow: Allied Health professionals in our Communications team have access to: - Attendance at emergency medical communications conferences and workshops to stay updated with the latest best practices in the field. - Specialized training sessions focused on advanced communication technologies and protocols for emergency medical services. - Pathways to advance into roles such as Communications Manager or other positions within the Health Care system. Shift / Schedule: This is a part-time position with 12-hour shifts. Shifts may include rotating weekends and holidays, ensuring continuous coverage for patient care and emergency dispatch needs. **This is a Stanford Health Care job.** **A Brief Overview** The Medical Transport Communications Specialist I performs a variety of comprehensive and effective communication activities in the Life Flight Communications Center at Stanford University Medical Center. Performs several duties including operation of multi-line telephones, radio console, weather products including radar and satellite systems, multiple computer database systems, mapping systems, and related systems and equipment in support of air medical transport services for patients who need admission or transfer from referring hospitals to Stanford Hospital and Clinics, Lucile Packard Children's Hospital, and other health care institutions. **Locations** Stanford Health Care **What you will do** + Conducts initial telephone intake of information regarding requests for transfer of patients from outlying healthcare facilities to Stanford or Lucile Packard Children's Hospital and identifies the appropriate receiving service based on diagnosis and age. + Develops and promotes positive effective customer service relations with patients, patient family members, visitors and staff; ensures accurate and timely dispatch of transport requests; ensures maximum staff productivity. + Maintains database on referrals and hospital locations; access, read and interpret county, state and specialized maps for determining locations of accident scenes or referral sources. + Maintains interface with appropriate agencies to ensure proper coordination of transport services in emergency and trauma-related transport activities; serves as primary communication link and liaison between Life Flight crews and medical teams, referring and receiving facilities/agencies, pilots and the physicians throughout transport. + Maintains records and makes written and oral reports concerning patient progress for transfer. Prepares reports and other documents concerning or regarding patients. + May assist with training, assigning and reviewing the work of Communications Specialists. + Monitors, reads and interprets weather products including radar and satellite systems as requested. Monitors weather, flight following systems and all other communication equipment associated with Life Flight transports, missions and related activities. + Operates communications center multi-telephone lines, two-way radio transmission and receiving console,computer database, mapping systems and related systems and equipment in support of air-based medical patient transport services. + Partners with Nurses and Physicians and appropriately identifies the receiving service for patients needing transfer to Stanford or Lucile Packard Children's Hospitals based on age and diagnosis. + Partners with Nurses and Physicians and distinguishes between emergent, urgent, and elective transfer requests based on diagnosis. + Provides information on aircraft or ground transport availability, weather projections, locations and time projections. + Receives incoming calls and set up teleconferences with attending physician(s), flight nurse, referral source and appropriate receiving units, including advising physicians and nurses regarding the ramifications of denying admission to patient protected under EMTALA rules and regulations. + Responds to emergency transport calls and dispatch Life Flight medical crew according to established procedures; provides information on aircraft or ground transport availability, weather projections, locations and time projections. **Education Qualifications** + High school diploma or GED equivalent **Experience Qualifications** + Two (2) years of progressively responsible and directly related work experience **Required Knowledge, Skills and Abilities** + Ability to independently perform the full range of Life Flight dispatch and related communication support functions + Ability to maintain confidentiality of sensitive information + Ability to perform complex tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment + Ability to remain calm under pressure and apply sound judgment + Ability to speak and write effectively at a level appropriate for the job + Knowledge of Medical Terminology **Licenses and Certifications** + None **These principles apply to ALL employees:** **SHC Commitment to Providing an Exceptional Patient & Family Experience** _Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery._ _You will do this by executing against our three experience pillars, from the patient and family's perspective:_ + Know Me: Anticipate my needs and status to deliver effective care + Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health + Coordinate for Me: Own the complexity of my care through coordination **Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in** **all of** **its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.** Base Pay Scale: Generally starting at $38.55 - $50.11 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow. As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care. Learn about our awards ( and significant events ( .

Job Tags

Hourly pay, Holiday work, Part time, Work experience placement, Immediate start, Gangs, Shift work, Night shift, Rotating shift,

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