Job Description

About Haven Health

Haven Health is a primary care company built for LGBTQ+ people.

We bring together inclusive care, trusted providers, and technology designed to give LGBTQ+ people full control over their healthcare experience. Offered both in-person and online, our hybrid services meet patients where they are. Our first in-person location in Los Angeles will serve as the blueprint for a national network of Haven Health locations.

Our vision is to build the first healthcare infrastructure that hears, responds, and adapts to the needs of the community it serves—where care and identity are fully integrated so that LGBTQ+ people can thrive.

Our Principles

At Haven, our principles guide everything we do:

• Lead With Heart – Whether patients, teammates, or partners, we meet every person where they are through empathy and respect.
• Fight Fiercely for Patients – We advocate relentlessly for what patients need to ensure their access to affirming, high-quality medicine.
• Advance Care, Boldly – We push medicine forward, combining cultural insight with clinical evidence to deliver care that truly reflects our community.
• No Gatekeeping – We believe patients deserve to know what's going on behind the scenes and have the right tools to make informed decisions about their health.

The Opportunity

We're seeking a full-time Medical Assistant to join our clinical team and play a hands-on role in delivering compassionate, affirming care to LGBTQ+ patients. You'll be the first point of contact for many patients, supporting providers in both in-person and virtual visits. This is a unique opportunity to practice medicine in a culture-forward environment, contribute to new services (including allergy therapy and preventive care pilots), and help shape the patient experience as we grow.

What You'll Do

Patient Care & Clinical Support

• Welcome patients warmly and ensure a smooth check-in and check-out experience.
• Ensure that pre-visit documentation (patient medical history, surgeries, medications, and other care providers that the patient is coordinating with) is accurately completed, and re-verified before the provider sees the patient.
• Room patients and take vital signs, histories, and other intake measures.
• Prepare exam rooms and assist providers with procedures and testing.
• Administer vaccinations, injections, and point-of-care tests as permitted.
• Support allergy therapies and other new treatments as services expand.

Operational & Team Support

• Manage patient scheduling, referrals, and follow-up coordination. 
• Assist in prior authorizations for patients as promptly as possible through CoverMyMeds and other Prior Authorization Services (ie. referring patients to other providers with HMO plans)
• Maintain inventory of supplies and ensure exam rooms are fully stocked.
• Ensure cleanliness and infection control standards (OSHA) are met daily.
• Collaborate closely with the front desk, providers, and leadership to keep clinic flow efficient.

Telehealth & Tech

• Assist with patient onboarding to digital tools and virtual visits.
• Document clinical encounters in the EHR accurately and promptly.
• Manage lab orders, results, and patient communications in coordination with providers.

Quality & Innovation

• Track key patient service metrics (wait times, follow-up completion, satisfaction).
• Contribute to Haven's operational playbooks and SOPs as we scale.
• Participate in pilots of new services, treatments, and care model innovations.

Who You Are

Must-Haves (Non-Negotiables)

• Certified Medical Assistant (CMA, RMA, CCMA, or equivalent).
• Licensed phlebotomy skills
• 2+ years of experience in a clinical setting (primary care preferred).
• Comfortable with EHR systems and patient scheduling workflows.
• Strong communication and interpersonal skills with diverse populations.
• Demonstrated commitment to confidentiality (HIPAA) and patient dignity.

Strong Pluses (You'll Thrive If You Have These)

• Experience in LGBTQ+ healthcare or a strong interest in serving LGBTQ+ patients.
• Familiarity with hormone therapy, sexual health, or preventive medicine.
• Experience in a startup, concierge, or fast-paced clinic setting.

Mission Fit (We care deeply about aligning with people who…)

• Approach challenges with a fresh perspective and a growth mindset—seeking solutions rather than defaulting to “no” or “that's how it's always been.”
• Value inclusion, accountability, and empathy in team leadership.
• Embrace innovation; excited to pilot new treatments, contribute to research, and help expand what primary care can look like.
• Are excited to help build something transformative from the ground up.

Why Join Us?

• Competitive compensation and benefits tailored for you.
• A chance to build a new national model for LGBTQ+ primary care.
• Opportunities for personal growth, leadership, and innovation.
• A team-first culture built on dignity, transparency, and purpose.

Haven Health is proud to be an equal opportunity employer. We are committed to building a team that reflects the diversity of the community we serve and encourage applicants of every background, identity, and life experience to apply. 

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