Live Chat Support Specialist Job at NITEX, Ashburn, VA

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  • NITEX
  • Ashburn, VA

Job Description

This is a remote position.

We are looking for a dynamic Live Chat Support Specialist to join our team at Nitex, a leading company in the Apparel & Fashion industry. As a Live Chat Support Specialist, you will be responsible for providing exceptional customer service through live chat interactions. If you have a passion for fashion and enjoy helping customers, we want to hear from you!

Location: United States (Remote)

Responsibilities:

  • Respond to customer inquiries and provide product information through live chat
  • Assist customers with order placement, tracking, and returns
  • Troubleshoot technical issues and escalate to the appropriate team if necessary
  • Ensure customer satisfaction by resolving issues in a timely and efficient manner
  • Maintain accurate records of customer interactions and transactions

Qualifications:

  • 1+ years of experience in customer service or support role
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Experience with live chat software or CRM systems is a plus

If you are passionate about fashion and have a knack for providing exceptional customer service, apply now to join our team as a Live Chat Support Specialist at Nitex!


Requirements

  • 1+ years of experience in customer service or support role
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Experience with live chat software or CRM systems is a plus


Job Tags

Full time,

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