As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.
Image and deploy hardware/software for new hires and acquisitions.
Recover and re-image existing hardware for re-deployment.
Follow all escalation procedures according to service level agreement
Use remote control tool to assist end users when needed
Provide an accurate record of each call in incident management tracking tool
Anticipate customer needs and proactively identifies solutions
Plan, prioritize, organize and complete work to meet established objectives
Must have
ITIL
Service Desk, ITSM
Hardware Deploy and Maintenance
Troubleshoot
Nice to have
Communication skills with non IT People
Ability to work autonomously.
Languages
English: C1 Advanced
Seniority
Regular
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