Job Description

THIS IS NOT A REMOTE POSITION. YOU WILL LIVE WITHIN 40 MILES OF OLYMPIA



SmartHire is looking for a IT Support Specialist to join our client in Shelton WA. The ideal candidate will have a minimum of 3 years of experience as a Systems Administrator, IT Support Specialist or similar within the Healthcare industry, a Bachelors degree and strong proficiency in EHR systems, networking concepts and Windows and Linux server administration.

Salary:

$60 - $80 an hour DOE

Schedule:

Monday – Friday 8-5

NATURE OF WORK:

The IT Support Specialist will be responsible for the management, support, and optimization of IT infrastructure in a fast-paced medical clinic environment. This includes maintaining servers, networks, security systems, and electronic health record (EHR) systems to ensure seamless daily operations. The ideal candidate will work closely with healthcare providers and administrative staff to ensure that technology is aligned with clinical and operational needs, while maintaining compliance with industry regulations, including HIPAA. 

JOB DUTIES

Network and System Administration: 

· Install, configure, and maintain servers, workstations, and network devices to ensure the clinic’s IT infrastructure is secure and efficient. 

· Monitor system performance, resolve issues, and ensure that servers and networks operate optimally. 

Electronic Health Record (EHR) Support: 

· Provide ongoing support for EHR systems (e.g. Greenway, Dentrix or Cerner), including system configuration, user access management, troubleshooting, and system updates. 

· Work with clinical and administrative teams to ensure smooth integration of clinical workflows with EHR applications. 

Cybersecurity and Compliance: 

· Ensure the clinic’s IT systems are secure and compliant with HIPAA, HITECH, and other applicable healthcare regulations. 

· Implement and maintain security protocols such as firewalls, data encryption, multi-factor authentication, and access control policies. 

User Support and Training: 

· Provide tier 1 and tier 2 support for clinic staff, including troubleshooting hardware and software issues, resolving system errors, and assisting with the use of clinical applications. 

· Conduct training sessions to help staff become proficient in using IT systems and applications effectively. 

Backup and Disaster Recovery: 

· Manage and test regular system backups and disaster recovery procedures to ensure minimal downtime and data integrity in the event of a system failure or disaster. 

· Develop, maintain, and test a business continuity plan. 

Vendor Management: 

· Coordinate with external vendors for hardware repairs, software updates, and technical support. 

· Ensure that third-party software systems, including EHR and billing applications, are kept up-to-date and functional. 

QUALIFICATIONS

Education: 

· Bachelor's degree in computer science, Information Technology, Health Informatics, or a related field. 

· Relevant certifications may be considered in lieu of formal education. 

Experience: 

· 3+ years of experience as a Systems Administrator, IT Support Specialist, or similar role, preferably in a healthcare environment. 

· Strong experience with EHR systems (e.g. Greenway, Citrix, Dentrix and MiPacs), including administration and troubleshooting. 

· Experience managing both on-premises and cloud-based IT infrastructure. 

· Previous experience with HIPAA-compliant IT practices and data security protocols. 

Technical Skills: 

· Proficient in Windows and Linux server administration, including Active Directory, SQL Server, and backup solutions. 

· Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and firewalls. 

· Familiarity with database management and reporting tools, especially those used in healthcare environments. 

· Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Microsoft Azure). 

Soft Skills: 

· Excellent troubleshooting and problem-solving skills, with an ability to quickly identify and resolve technical issues. 

· Strong communication skills to interact with non-technical staff and healthcare providers effectively. 

· Ability to manage time and prioritize tasks in a fast-paced healthcare environment. 

Preferred Qualifications: 

· Certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, or CompTIA Security+. 

· Experience working with medical devices, diagnostic imaging systems, or telehealth solutions. 

SmartTalent is an Equal Opportunity Employer 

#STHMG

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