Job Description

**Additional Information** **Job Number** 25088779 **Job Category** Property Leadership **Location** Palace Hotel a Luxury Collection Hotel San Francisco, 2 New Montgomery Street, San Francisco, California, United States, 94105 VIEW ON MAP **Schedule** Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment. **CANDIDATE PROFILE** **Education and Experience** - 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area. OR - 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area. **CORE WORK ACTIVITIES** **Managing Profitability and Departmental Budgets** - Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. - Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. - Reviews financial reports and statements to determine how Operations is performing against budget. - Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. - Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance. - Strives to maintain profit margins without compromising guest or employee satisfaction. - Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. - Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. - Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. - Develops an operational strategy that is aligned with the brand's business strategy and leads its execution. - Makes and executes key decisions to keep property moving forward towards achievement of goals. **Managing Property Operations** - Strives to improve service performance. - Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. - Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. - Ensures core elements of the service strategy are in place to produce the desired results. - Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. **Leading Property Operations Teams** - Establishes a vision for product and service delivery on property. - Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team. - Ensures employees are treated fairly and equitably. **Managing and Conducting Human Resources Activities** - Observes service behaviors of employees and providing feedback to individuals and/or managers. - Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. - Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. - Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. - Stays knowledgeable of leadership talent in the property. - Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. The salary range for this position is $197,000 to $258,000 annually. Marriott offers a bonus program, restricted stock units/stock grants, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Tags

Full time, Local area, Remote work, Flexible hours,

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