Job Description

Hi

This is Sai vikas from meridiansoft, One of our client is looking for Level 1 Help Desk Support Technician @ Buffalo, NY .Please share your updated resume to [email protected] or reach me at 380 999 9014.

Help Desk Support Technician

Location: Buffalo, NY

Overview:

Serve as the initial point of contact for technical support, assisting call center staff with basic IT issues and ensuring smooth daily operations across all three locations.

Key Responsibilities:

• Respond promptly to user inquiries via phone, email, or chat.
• Troubleshoot basic hardware and software issues, including password resets and application errors.
• Document incidents and resolutions in the ticketing system.
• Escalate complex problems to Level 2 support when necessary.
• Maintain a high level of customer service and professionalism.

Qualifications:

• High school diploma or equivalent; IT certifications (e.g., CompTIA A+) are a plus.
• Strong communication and problem-solving skills.
• Familiarity with common operating systems and office applications.
• Ability to work in a fast-paced, multi-site environments

Thanks regards,

Saivikas | IT Recruiter

[email protected]

Desk:380 999 9014

615 Carle Avenue, Lewis Center , OH 43035

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