Job Description

We are searching for an enthusiastic, service-focused part-time front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, check customers out, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Field customer complaints when necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Answer emails from customers
• Update and adjust schedules

Qualifications:

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Well-versed in taking telephone calls and handling stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent

About Company: The Music Tree is a music school like no other. The vibe in the school for all who come in is tremendous, opening, welcoming, exciting, happy, and cooperative. The owners have created a place where everyone feels at home when they walk in. Lessons are fun but serious and tailored to each student's needs. We make sure that everyone taking lessons gets not only the best experience but also learns to play music, read music, and compose music. The owners are always there to help students and parents when needed, help the teachers in any way possible, as well as help the staff continue to learn and grow.

Job Tags

Part time, Work at office,

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