Customer Service Representative Job at The New York Racing Association, Jamaica, NY

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  • The New York Racing Association
  • Jamaica, NY

Job Description

Title: Customer Service Representative

Employee Status: Regular Full Time

Work From Home Option: Hybrid - 2 Days/Week (40% Remote)

FLSA Status: Non-Exempt

Job Overview

The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.

Essential Functions

Provide general customer service information. (Hours of operation, directions, etc.)

  • Ability to handle heavy call volumes of both inbound and outbound.
  • Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
  • Troubleshoot password and basic technical/app inquiries.
  • Research any misapplied information or customer discrepancies.
  • Provide special event, promotions and wagering details.
  • Assist customer via telephone and live chat as needed.
  • Performs other duties as assigned by supervisors or other senior management.

Qualifications

  • High School Diploma or Technical Certification

Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.

Must have the flexibility to work weekends, holidays, or other shifts.

  • Must have a dedicated/secure space when working from home.
  • Strong computer skills (Microsoft and basic internet navigation)
  • Able to handle high call volumes and excellent phone etiquette.
  • Strong Organizational skills
  • Attention to detail.
  • Ability to multi-task and data entry
  • Strong verbal communication
  • Protect organizations values by keeping information confidential.
  • Ability to adapt quickly to change, learn, and balance the understanding of different products.

Summary Of Physical Requirements And Work Environment

Walking and sitting

Pay Range / Salary: $17.00

Job Tags

Holiday work, Full time, Shift work, Weekend work, 2 days per week,

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