Job Description

Title: Customer Service Representative
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview
The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.
Essential Functions
Provide general customer service information. (Hours of operation, directions, etc.)
Ability to handle heavy call volumes of both inbound and outbound.
Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
Troubleshoot password and basic technical/app inquiries.
Research any misapplied information or customer discrepancies.
Provide special event, promotions and wagering details.
Assist customer via telephone and live chat as needed.
Performs other duties as assigned by supervisors or other senior management.
Qualifications
High School Diploma or Technical Certification
Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.
Must have the flexibility to work weekends, holidays, or other shifts.
Must have a dedicated/secure space when working from home.
Strong computer skills (Microsoft and basic internet navigation)
Able to handle high call volumes and excellent phone etiquette.
Strong Organizational skills
Attention to detail.
Ability to multi-task and data entry
Strong verbal communication
Protect organizations values by keeping information confidential.
Ability to adapt quickly to change, learn, and balance the understanding of different products.
Summary Of Physical Requirements And Work Environment
Walking and sitting
Pay Range / Salary: $17.00

Job Tags

Holiday work, Full time, Shift work, Weekend work, 2 days per week,

Similar Jobs

Robert Half

Weekend Receptionist Job at Robert Half

Description We are looking for a dedicated Weekend Receptionist to join a nonprofit organization in South San Francisco, California.... ...Process incoming packages and distribute mail efficiently.- Handle data entry tasks with accuracy and attention to detail.- Provide support...

BRT, Inc.

CDL Class A Regional Tanker Truck Driver Job at BRT, Inc.

...Introduction and Training on Lube Oil, Additives, Chemicals, Diesel, Latex. ~ Valid Class A CDL with Hazmat and Tanker Endorsements. ~ TWIC Card (company reimbursed). ~1 year of verifiable tractor-trailer experience. ~ Clean MVR. About BRT: CORE VALUES the...

ExRx.net, LLC

Academic Researcher & Writer for Highly Acclaimed Fitness Website Job at ExRx.net, LLC

...long-term contract for a highly acclaimed fitness website for exercise professionals. You must have experience in academic research, editing... ...required. REQUIREMENTS Understanding of health related science and AI research tools are a plus but not required, particularly...

Paul Smith's College

Associate Professor of Chemistry Job at Paul Smith's College

Employer: Paul Smiths College Job Title: Associate Professor - Chemistry Job Location: 7777 NY-30, Paul Smiths, NY 12970 Job... ...: -Teach General Chemistry lectures.-Teach Organic Chemistry lectures and labs.-Teach upper division classes in...

Head fashion/clothing designer with overseas work experience

Head Fashion/Clothing Designer (Shanghai) Job at Head fashion/clothing designer with overseas work experience

WANTED: Head fashion/clothing designer with overseas work experience Preferably able to speak Chinese. Salary negotiable. : As the head designer, you will be responsible for various tasks, including: - Creating sketches and samples- Choosing materials and fabrics- Researching...

Customer Service Representative Job at The New York Racing Association, Jamaica, NY

RHltdFk5QWtubjZ3QmpHL3J1WDZlaU1ZREE9PQ==