Job Description
**Job Title: Consumer Relations Representative**
**Location:** Remote (In-office Monday - Thursday, Remote on Fridays)
**Employment Type:** Full-Time
**Compensation:** $20 to $22 per hour
**About the Role:**
We are excited to invite a friendly and dedicated Consumer Relations Representative to our team! In this role, you will play a vital part in providing exceptional support for our residential HVAC products. Your primary responsibilities will include addressing consumer inquiries, educating customers about our products and warranties, and resolving any complaints to ensure a positive experience for our customers.
**Interview Process:**
- Video interview (Teams/Google Meet)
- In-person interview
- Final interview with the Business Unit Supervisor
**Key Responsibilities:**
- Respond to consumer inquiries and complaints via phone with professionalism and care.
- Educate customers on product features, warranties, and troubleshooting techniques.
- Provide necessary documentation and support to enhance the customer experience.
- Direct customers to dealers for service when required.
- Accurately record interactions in our call-tracking database.
- Identify opportunities for process improvements to enhance the consumer experience.
**Ideal Candidate:**
- Possesses strong interpersonal skills, with a focus on empathy and patience.
- Has a background in customer service, hospitality, teaching, or related fields (preferred).
- Demonstrates experience in handling challenging conversations and deescalating complaints.
- Is eager to learn about phone systems and technical product knowledge.
- Has a basic understanding of HVAC systems (preferred).
- Is proficient in Microsoft Office Suite; experience with SAP is a plus.
**Training & Growth:**
- Enjoy a comprehensive training program lasting 6-8 weeks, including online modules, shadowing, and nesting.
- Receive additional support tailored to your individual needs.
- Explore potential for career advancement within the organization (no set timeline).
**Why Join Us?**
- Be part of a collaborative team environment with over 10 team members.
- Gain the opportunity to develop your technical knowledge in HVAC.
- Benefit from a stable schedule with one remote day each week.
If you are passionate about customer service and have the ability to handle challenging conversations with empathy, we would love to hear from you!
**Salary:** $20 - $22 per hour
**Shift:** First
**Work Hours:** 8 AM - 4 PM
**Education:** High School Diploma or equivalent
**Responsibilities:**
- Handle consumer inquiries and complaints via phone in a professional manner.
- Educate consumers on product features, warranties, and troubleshooting.
- Provide documentation and support as needed.
- Guide customers to dealers for service when necessary.
- Accurately document interactions in the call-tracking database.
- Identify and suggest process improvements to enhance the consumer experience.
**Skills:**
- Strong customer service skills
**Qualifications:**
- 1 year of experience in a customer service role (Entry Level)
We are an equal opportunity employer and welcome applicants from all backgrounds. We are committed to ensuring that our hiring and interview processes are accessible to all candidates. If you require any accommodations to make your application or interview experience better, please reach out to us.
**Note:** The pay offered to successful candidates will be based on various factors, including education, work experience, location, specific job duties, and certifications. We also offer a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contributions (benefits based on eligibility).
This posting will remain open for thirty (30) days. We look forward to your application!
Employment Type: Full-Time
Salary: $ 20.00 22.00 Per Hour
Job Tags
Hourly pay, Full time, Work experience placement, Remote job, Work from home, Shift work, 1 day per week, Monday to Friday,