Chat Support Specialist Job at ValueAdd Research and Analytics Solutions LLP, California

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  • ValueAdd Research and Analytics Solutions LLP
  • California

Job Description

This is a remote position.

Are you a customer service rockstar with excellent communication skills and a passion for helping others? ValueAdd Research and Analytics Solutions LLP is seeking a Chat Support Specialist to join our dynamic team. As a Chat Support Specialist, you will be responsible for providing timely and accurate support to customers through our chat platform. If you thrive in a fast-paced environment and enjoy solving problems, we want to hear from you!

Responsibilities:

  • Respond to customer inquiries and provide solutions through chat support
  • Assist customers with product information, troubleshooting, and technical support
  • Escalate complex issues to the appropriate team members for resolution
  • Maintain accurate records of customer interactions and transactions
  • Ensure customer satisfaction by delivering exceptional service

Qualifications:

  • 1+ years of experience in customer service or support role
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Proficiency in typing and using chat support software

Skills:

  • Customer-focused mindset
  • Ability to work well in a team environment
  • Adaptability and flexibility
  • Empathy and patience
  • Technical aptitude

If you are ready to take on a new challenge and make a difference in the lives of our customers, apply now to join our team as a Chat Support Specialist at ValueAdd Research and Analytics Solutions LLP!


Requirements

  • 1+ years of experience in customer service or support role
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Proficiency in typing and using chat support software


Job Tags

Full time,

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