Job Description

This is a remote position.

Welcome to ValueAdd Research and Analytics Solutions LLP! We are currently seeking a Chat Support Clerk to join our team. If you have a passion for customer service and enjoy assisting others, this may be the perfect role for you.

Location: United States (Remote)

Responsibilities:

• Provide customer support via chat for inquiries, issues, and feedback
  
• Assist customers with product information, troubleshooting, and technical support
  
• Maintain accurate records of customer interactions and transactions
  
• Collaborate with other departments to resolve customer concerns
  
• Ensure customer satisfaction and retention through excellent service
  

Qualifications:

• High school diploma or equivalent
  
• Prior experience in customer service or support role preferred
  
• Excellent communication skills, both written and verbal
  
• Ability to multitask and work in a fast-paced environment
  
• Attention to detail and problem-solving skills
  

Skills:

• Proficiency in typing and computer skills
  
• Ability to remain calm and professional under pressure
  
• Strong interpersonal skills and ability to work in a team
  
• Knowledge of CRM software and chat support platforms a plus
  

If you are looking for a rewarding opportunity to help customers and grow your skills in a dynamic environment, we encourage you to apply for the Chat Support Clerk position at ValueAdd Research and Analytics Solutions LLP.

Requirements

• High school diploma or equivalent
  
• Prior experience in customer service or support role preferred
  
• Excellent communication skills, both written and verbal
  
• Ability to multitask and work in a fast-paced environment
  
• Attention to detail and problem-solving skills
  

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