Job Description

Job Details:

• Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.
• Expected Hours (subject to change):
• Full-Time Open Position(s): Wed 4:30p-10:30p; Thu-Sat 10:30a-10:30p
• Reports to: Team Lead.

Who We Are:
We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence, and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.

What We’re Looking For: Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence.

• Resolving support issues to decrease downtime for customer.
• Providing excellent documentation skills in call-tracking systems.
• Possessing strong troubleshooting skills because half of what we do is non shrink-wrap related.
• Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
• Working as a team player (communicating well w/coworkers & managers).
• Enhancing business, verbal, and written skills.

Requirements: 

• Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience. 
• Must also type at least 30 WPM. 
• Beneficial Certifications: A+, NET+, MCP, MOUS Certification, HDI's SCA Certification. 
• A drug test will be required.

Company Benefits:

• Vacation and Sick benefits start accruing on 1st day of training.
• Nine paid holidays (with or without Personal days).
• $290 toward employee’s monthly medical premium paid by company.
• $10K life insurance and Short-term disability paid by company.
• Dental, Long-term disability, and additional Voluntary Term Life insurance available.

Only those candidates selected for an interview will be contacted .

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