Job Description

At Chick-fil-A The Gardens, we are excited to be part of our community and connect with thousands of individuals. We strive to not only nourish our community with reliable delicious chicken sandwiches and waffle fries but to genuinely make a meaningful and lasting connection while providing exceptional hospitality. In addition to being an independently Owned/Operated restaurant, we aim to develop you as an individual and professional for you to continue to grow in our business or your desired career path. We are a team that has an unwavering commitment to humility, integrity, ingenuity and perseverance. 

As an Back of House Manager your role will be operations and people focused. 

Talent

• Ensure Disciplinary action is given fairly and consistently
• Hold Back of House team members & Team Leads accountable to all policy standards: for example timeliness, grooming, cell phones, uniforms etc.
• Train and develop Team Members & Team Leads in all areas and systems
• Communicate effectively, share ideas, & take a positive approach to all situations
• Create a LEAN culture and mindset and encourage 2 second improvements to be shared daily
• Identify potential leaders and help them develop and grow both Operationally and Relationally
• Work alongside Team Leads and Management to ensure smooth flowing operations throughout the entire shift.

Customer Experience

• Ensure we are executing proper procedures in order taking, hospitality behaviors, speed and accuracy and provide ongoing feedback to Team Members and Team Leads. 
• Protect the customer experience by ensuring packaging, food presentation and quality meets or exceeds Chick-fil-A standards
• Ensure Back of House consistently and systematically meets cleanliness standards
• Partner with Front of House Manager to execute Lean Chicken Entrée at all times
• Use eRQA and CEM findings to ensure consistency and quality of products and behaviors. Address areas of improvement immediately.
• Maintain a Culture of Food Safety
• Maintain a clean and organized environment
• Ensure Back of House Inventory is organized properly
• Execute operational excellence : Taste, Speed, Attentive & Courteous, Cleanliness
• Plan & execute training for roll-out of new products
• Assess current systems and implement ideas for improvement

Sales & Brand Growth

• Ensure speed and quality of food to retain customers
• Work with others in the team on execution of catering orders and systems
• Assist with outside events as needed

Financial Stewardship

• Own Food Cost results
• Labor Scheduling – own labor percentage and productivity. Train team leads on how to increase productivity: Put “aces in their places”, appropriate times to send people home, etc.
• Equipment Repair & Maintenance – Utilize Facilities page on @CFA- Ensure FOH equipment maintenance is completed, become familiar with process for damaged equipment
• Execute LEAN in all areas, encouraging continuous improvement. Engage everyone at every level.

Skills

• Excellent listening and communication skills
• Working memory
• Proficiency in MS Word, Excel, Powerpoint 
• Highly detail oriented and organized
• Excellent time management skills and decision making skills 
• Discipline to complete all action items assigned 
• High caliber of leadership skills 
• Ability to build and keep a positive relationship with staff at all levels 
• Able to handle conflict resolution 
• Commitment to use your authority to problem solve training issues 
• Future-oriented mindset 
• Knowing when you are overwhelmed and need help (growth mindset)
• Innovative and Strategic thinking 
• Leads to an improved guest and team member experience 
• Discipline to understand financial goals and team capacity to execute depending on what systems you are implementing 
• Ability to take ownership of numbers and when goals are not met, pivoting ideas/systems to achieve restaurant goals 
• Creativity in how to increase or decrease numbers, what new systems can be implemented, who can help execute strategies, etc 

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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