Job Description

Westgate Vacation Villas & Town Center Resort boasts more than 3,000 accommodations and offers a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy our world-class resort's surroundings and excitement, such as 14 heated outdoor pools, 14 hot tubs, and the state-of-the-art Shipwreck Island Water Park.

Job Description

As the Assistant Director of Engineering, you will support and assist the Director of Engineering by overseeing and directing the resort’s engineering and maintenance operations. With your solid technical expertise and leadership skills, you will help ensure the smooth operation of our facilities, maintain high guest satisfaction standards, and promote continuous improvement initiatives.

This individual must possess and adhere to the following core values:

• Integrity – Doing the right thing when no one is looking.
• Passion  – Creating a positive impact.
• Work Ethic  – Taking pride in your work.

Essential Duties and Responsibilities

• Execute the strategic vision and direction for the Engineering Department, aligning with the resort’s overall goals.
• Provide leadership, guidance, and mentoring to the maintenance team, fostering a culture of innovation, collaboration, and excellence, while ensuring accountability.
• Implement, train, and enforce safety protocols and procedures, ensuring a safe environment for guests and employees.
• Assist in managing the Engineering Department’s budgets (R&M and HLP); capital reservations and expenses, P&L reviews, forecasting, and maintaining departmental ledger.
• Participate in the development and management of maintenance programs, procedures, and schedules to optimize departmental efficiency.
• Support the planning and execution of major capital improvement projects, ensuring adherence to quality standards, budgets, and timelines.
• Conduct regular inspections and audits to identify maintenance needs, safety issues, and areas for improvement.
• Serve as a liaison with vendors, contractors, and suppliers to facilitate efficient and cost-effective maintenance operations.
• Responsible for the procurement and inventory of all tools and materials purchased and assigned to the Engineering Department.
• Ability to create documents using Microsoft Office applications such as Word, Excel, and PowerPoint.
• Experience in effectively using resort operations devices and software (HotSOS).
• Communicate professionally via radios, phones, emails, and verbal communication.
• Perform maintenance and cleaning tasks as needed.
• Ability to read and interpret blueprints, technical data, and O&M manuals.
• Must be able to recognize and resolve potential hazards on the property.
• Expert ability to use hand, power, and battery tools, and other relevant tools required for the job.
• Work using ladders, scaffolding, lifts, dust masks, and within confined/restricted spaces.
• Interpret and address guest needs, interacting positively toward resolutions.
• Must adhere to all CFI/Westgate Resorts policies and procedures.
• Must always represent Westgate Resorts in a professional manner through appearance, attire, and professional behavior.
• Perform other tasks as assigned by resort operations leadership.

Qualifications

• Must be detail-oriented with effective communication and interpersonal skills.
• Ability to adapt to various tasks, perform effectively under pressure, and meet deadlines consistently.
• Minimum of 4 years of leadership experience in a resort or commercial environment.
• High school diploma required; a bachelor's or associate degree in a maintenance-related field is preferred.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. In addition, the individual must possess and adhere to the following core values:

• Integrity – Doing the right thing when no one is looking

• Passion – Creating a positive impact

• Work Ethic – Taking pride in your work

Education and Experience

• High school diploma required

• Bachelor’s or associate degree in a maintenance-related field preferred

• Four or more years of leadership experience in a resort or commercial environment

Language Skills

• Must communicate effectively with immediate supervisors and resort leadership

• Written and verbal communication in English is required

Certificates, Licenses, Registrations

• Must hold a valid driver’s license in the state of employment

• Preferred licenses or certifications in core trades such as refrigeration, plumbing, or electrical

• OSHA safety certification is preferred

Physical Demands

• Regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, and talk or hear

• Occasionally required to sit, stoop, kneel, or crouch

• Must regularly lift and/or move, push, and/or pull up to 50+ pounds

• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment

• Regularly exposed to moving mechanical parts

• Frequently exposed to wet and/or humid conditions

• Occasionally exposed to high, precarious places; fumes or airborne particles; chemicals; outdoor weather conditions; and extreme cold and/or extreme heat

• Fast-paced environment requiring clear thinking for problem-solving while maintaining a positive attitude

• Frequent interaction with resort guests

• Collaboration with team members on larger projects and ability to work independently on daily tasks

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

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